We understand the importance of responding to any maintenance issues fast, and resolving them just as speedily.
Our pool of reliable and proven contractors and the economies of scale we achieve by looking after many developments in the same locations are key to our track record in this critical area.
We can almost always have a contractor on site the same day that an issue is reported, and very often with an hour or even less.
Where it’s a question of larger scale work that needs competitive quotes, our in-house surveyor produces a specification to enable our property manager to consult with the relevant committee or board of directors for the development. If the works exceed £250 per leaseholder, we will initiate a full section 20 consultation.
We select, vet and manage our third party contractors extremely carefully. Our property inspectors visit the site, and meet the contractors before and after the work takes place to make sure it’s carried out properly. We are always able to provide evidence of work at review meetings with relevant invoice files.
We are happy to work with your existing contractors if you so wish providing they can supply the relevant references and insurances.